Thank you for choosing F3 Energy. We are committed to providing you with high-quality products and excellent customer service. In the event that you need to request a refund, please take a moment to review our Refund Policy.
- Eligibility for Refunds:
- We accept refund requests for products that are defective, damaged, or not as described.
- Ex: Shipments that are available for a refund may include:
- Products that has been broken, resulting in a leak of product
- Products that that have been dented in an area that is preventative of safely opening the product
- EX: Shipments that are NOT eligible for a refund include:
- Products with cosmetic dents or scuff
- Products where the cardboard/packaging has been damaged
- Refunds may also be considered for orders that have not been shipped or if there was an error in the pricing or availability of the product.
- Refund Process:
- To initiate a refund, please contact our customer support team within 10 days for food or beverage products and 30 days for clothing and merchandise after receiving your order. Customer service and refund requests may be submitted to service@f3energy.com.
- Provide us with your order number, a detailed description of the issue, and any supporting evidence such as photographs. Refunds requests that do not include photos will not be considered for a refund or exchange.
- Our customer support team will assess your request and guide you through the refund process.
- If the refund is approved, you will receive a refund to the card on file.
- Refund Methods:
- Refunds will be issued in the same form of payment used for the original purchase.
- Please note that it may take several business days for the refunded amount to appear in your account, depending on your payment provider's policies
- Non-Refundable Items:
- All energy and mood drink variation items are non-refundable unless they are defective, damaged, or not as described.
- Any notices of detective, damaged, or not as described products submitted after the given time frame will not be eligible for a refund.
- Returns and Exchanges:
- We do not offer direct exchanges or returns for food or beverage purchases of any kind. If you wish to exchange a food or beverage product, please follow the refund process mentioned above and place a new order for the desired item. If necessary, F3 Energy will offer to reship a product rather than issue a refund.
- For clothing or accessory product returns and exchanges, follow the steps in the refund process, and specify that you would like an exchange or a return for a refund.
- Final Sale Items:
- Items marked as "Final Sale" or "Non-Returnable" are not eligible for refunds, returns, or exchanges for any reason.
Please note that this Refund Policy applies to purchases made directly from F3 Energy. If you have purchased our products through a third-party retailer, please refer to their respective refund policies.
If you have any further questions or require assistance with the refund process, please don't hesitate to contact our customer support team. We are here to help!
Thank you for choosing F3 Energy!
-The F3 Energy team